During the winter months, a social care organization provides a safe and warm shelter for people who would otherwise be homeless. Throughout the entire winter period, extra beds are available, and the winter shelter is open for homeless individuals. As a shelter coach, you make a difference during this period by not only offering a safe place but also attention, structure, and human contact.
You work in a dedicated team of colleagues, volunteers, security guards, and collaborative partners to ensure visitors receive safe, warm, and respectful shelter.
What you will do. As a shelter coach, you will be present at the location during the winter months and serve as an important point of contact for visitors to the shelter.
- You establish contact with guests, offer a listening ear, and contribute to a safe and pleasant atmosphere.
- You supervise the building, inventory, and immediate surroundings.
- You address visitors regarding agreements and house rules if necessary.
- In case of incidents or emergencies, you act according to applicable protocols and involve emergency services or colleagues where needed.
- You monitor safety and liveability within the shelter.
- You identify questions, concerns, and support needs of visitors.
- You contribute to a respectful and hospitable environment.
- You register special circumstances and incidents and ensure a proper handover to colleagues.
- You perform light administrative tasks.
- You assist with practical and household tasks at the location.
Profile
- Affinity with working with vulnerable individuals and being resilient.
- A team player who works through contact.
- Act directly and be able to address others about undesirable behavior in an accessible manner.
- Work in a de-escalating and recovery-oriented way.
- Identify questions and problems, and if desired, refer to individual counselors and/or aid organizations.
- A heart for caring for vulnerable people in society.
- A relevant MBO 3 or 4 education or experience within healthcare, welfare, or the social domain.
- Good communication skills.
- Proficiency in multiple languages is a plus, for example, English, Arabic, or Polish.
- Preferably a BHV certificate (emergency response and evacuation) or willingness to obtain it.
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