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HainautHybridHours negotiable<3months
What you do
- Ticket support and qualification: processing all user feedback via a service management tool, including qualification, direct resolution, or escalation to development teams.
- Data exploration and analysis: performing SQL queries to investigate data and resolve incidents related to the data repository.
- API testing and validation: using tools like Postman or CURL to reproduce, diagnose, and validate API calls within the data management ecosystem.
- Application performance indicators: producing KPIs on the availability, performance, and user satisfaction level of the applications under your charge.
- Application documentation: drafting and updating scoping notes, procedure guides, and specifications for the applications you are responsible for.
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