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South HollandOn site40 hours/week3-6months
This assignment is for a mobile onsite support agent.
- You prioritize end-users and are independent, flexible, analytical, administratively strong, and a true team player.
- You are responsible for providing the best possible support to end-users at various locations.
- A government organization manages various equipment (laptops, smartphones, tablets) and fixed workstation facilities for over 20,000 end-users.
- Travel to various client locations is an integral part of the role.
- You are flexibly deployable within a maximum 2-hour driving radius.
What you do
- Resolving device malfunctions.
- Managing the issuance of functional devices to new users.
- Performing administrative tasks, such as CMDB registrations (50% of activities).
- Resolving urgent incidents (LAN/WAN).
- Working as an ICT service desk employee.
- Keeping the end-user informed.
- Providing VIP support on-site to a select group of end-users.
- Relocating workstations.
- Answering user questions or providing instructions to end-users.
- Executing various project activities.
- Occasionally working overtime.
What they ask
- ITIL Foundation v3 or higher certified.
- Driving license B.
- Minimum MBO ICT level 3 diploma.
- Minimum 2 years of demonstrable onsite support experience in the past 3 years within a large and complex management/client environment (more than 500 employees).
- Minimum 2 years of recent and demonstrable experience in the past 3 years with independently managing an ICT service desk at client locations.
- Minimum 2 years of demonstrable knowledge and experience with recent Windows versions, Office 365, Microsoft Intune, and TOPdesk.
Preferences.
- Thorough knowledge of mobile devices (smartphones, tablets) and their management.
- Basic knowledge of networks (LAN/WAN).
- Demonstrable experience working in a team.
- Demonstrable experience in telephone contact with clients.
- Experience giving and receiving feedback for self and team improvement.
- Flexible, customer-oriented, team player, meticulous.
How to apply
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