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BrusselsHybridHours negotiable<3months
A large international logistics organization is looking for an experienced Scrum Master to support a Customer Care CRM squad as part of a major digital transformation program.
What you will do.
- Lead Scrum ceremonies across a two-week sprint cycle.
- Manage sprint and PI delivery, risks, and impediments.
- Coordinate dependencies across CRM, IT, Data, Business, and Operations teams.
- Support the Product Owner with backlog refinement, story readiness, and capacity planning.
- Track velocity, burn-down, and overall delivery progress.
- Drive continuous improvement across the squad.
- Provide clear delivery and risk reporting to stakeholders.
Profile
- 5+ years of Agile delivery experience with strong Scrum Master experience.
What they ask
- Strong knowledge of Scrum and SAFe, including PI Planning.
- Experience managing cross-team dependencies and delivery blockers.
- Strong stakeholder management and facilitation skills.
- Experience with Jira and Confluence.
Preferences.
- Microsoft Dynamics 365 / CRM experience is highly advantageous.
- Scrum or SAFe certification is a plus.
- Customer Care, Contact Centre, or logistics experience is advantageous.
How to apply
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