Back to all jobs
Visible on IKONS todayNewPopular
BrusselsHybrid22.8 hours/week<3months
Within the Fundraising team of a non-profit organization, you will play a key role in managing relationships with donors. You will contribute to their satisfaction, loyalty, and the sustainable support of the organization's mission through meticulous administrative follow-up and quality service. The organization is committed to finding missing children and combating the sexual exploitation of minors.
What you will do.
- Manage administrative requests from donors (contact details, direct debits, tax certificates, national register, etc.).
- Update data in the CRM database.
- Answer phone calls and ensure professional, clear, and empathetic contact with donors.
- Send letters and confirmations to donors without an email address.
- Administrative follow-up of donations from municipalities (thank you notes, subsidies, forms).
- Manage, update, and import donor data into the CRM system.
- Monitor the quality of the database and process administrative requests related to donations.
- Collaborate in drafting and updating procedures and user manuals for the CRM system.
- Ensure the logistical follow-up of shipments of communication material (brochures, flyers, mailings, letters).
- Provide general and valuable administrative support to the Fundraising team.
Profile
- Perfectly bilingual Dutch/French, both orally and in writing.
- Bachelor's degree or relevant experience in an administrative function, customer service, or donor relationship management.
- Experience in customer care, client relations, donor service, or a similar administrative function is a significant asset.
- Organized, accurate, and capable of managing multiple tasks simultaneously while respecting priorities and deadlines.
- Proficiency in Microsoft Office tools.
- Experience with a CRM system or a database management tool is a significant added value.
- Attaches great importance to the quality and accuracy of data and ensures meticulous follow-up of donor information.
- Excellent written and social skills.
- Service-oriented, a good listener, and solution-focused.
- Independent, proactive, versatile, and enjoys working in a team.
- Handles information discreetly and reliably.
- Fully identifies with the values and mission of an organization committed to children.
How to apply
View the full assignment text and application details once your tailored application is ready.
Order a tailored application to view the full assignment and application details.
More context, less searching.
You get enough context to judge whether this job is relevant. The full brief, client details and next steps stay available inside the app.