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FrieslandHybrid30 hours/week<3months
As a Client Services Advisor, you play a crucial role in helping clients who contact a government organization by phone or digitally for questions or advice. Together with a team of driven colleagues, you offer support to people with questions about their benefits, such as unemployment (WW), sickness (ZW), and income in case of work incapacity (WIA and Wajong).
What you will do.
- Provide telephone and digital support to clients with questions about benefits.
- Switch between different systems to find the correct information.
- Effectively apply communication skills.
What they ask
- Passion for helping people by phone.
- Digitally skilled and comfortable with computers.
- Excellent command of the Dutch language, both verbally and in writing.
- Empathy and understanding of personal circumstances.
- Ability to work within legal frameworks without losing sight of the human aspect.
- Minimum MBO level 4 working and thinking level and/or relevant experience in a customer-oriented role.
Practical
- Paid training of several weeks on-site, four fixed days per week for six weeks.
- 7-month contract with a 2-month probationary period.
- Secondary benefits: holiday pay, year-end bonus, home working allowance, and pension accrual from 21 years of age.
- Work facilities: laptop, smartphone, and other necessities for working from home.
- Travel expense reimbursement: full reimbursement for public transport (2nd class).
How to apply
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