As a Housing Consultant for Rent Arrears, you will step into a new role within a social organization. You will help clients with complex or long-term rent arrears find suitable solutions to maintain stable housing. You will have ample opportunity to shape the role and contribute to the organization's approach to financial stability and sustainable living. You are proactive and contribute to the ambition to reduce outstanding rent debts by 50% in the coming year.
What you do
- You become involved when guidance and previous payment agreements have been insufficient.
- Together with a supervisor, you will engage with the client, for example during a home visit.
- You investigate what is needed to prevent further escalation and clarify which agreements are necessary to retain the home.
- You take into account the personal situation and address the client's own responsibility.
- You manage the escalation ladder for rent debts, from support and payment agreements to possible legal action.
- You monitor progress, coordinate actions with involved colleagues, and build a carefully structured file.
- You develop a suitable working method for this new function.
- You handle complex cases: investigate complex and long-term rent arrears and determine the appropriate approach.
- You conduct conversations and home visits: discuss rent arrears and financial situations with clients and conduct home visits with supervisors.
- You make and monitor agreements: make clear agreements with clients, follow progress, and adjust when necessary.
- You organize appropriate support: advise on debt counseling, budget management, income management, or protective administration and help clients find the right support.
- You coordinate follow-up steps: coordinate actions related to rent arrears and build a careful file when legal steps are required.
Profile
- You are firm in conversations and clarify expectations and responsibilities.
- You continue to look for opportunities to move forward, even when a situation has stalled.
- You work independently, maintain an overview in complex cases, and carefully assess the appropriate approach.
- You take initiative, see opportunities, and take ownership.
- You know when support is appropriate and when clear boundaries or further measures are needed.
- You carefully record agreements and considerations.
What they ask
- A relevant HBO education, for example Social Legal Services, Social Work, Social Work and Services, or a comparable education.
- Experience with complex situations where housing, finances, and guidance converge.
- Experience with conducting difficult conversations and home visits.
- Knowledge of tenancy law and social security law.
- Knowledge of budget management, early warning, protective administration, and debt counseling.
How to apply
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