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South HollandHybrid40 hours/week<3months
This position is within a societal organization focused on road safety. The organization works daily with over 1,800 employees towards this goal and administers over a million theoretical and practical exams annually. The ICT department is crucial for business operations and utilizes new technologies, big data analysis, and monitoring.
What you will do.
- Be the first point of contact for all ICT-related matters for internal customers.
- Ensure a neat and correct handling of inquiries.
- Assist internal customers in resolving malfunctions and processing requests.
- Properly escalate reports not handled by the Service Desk to the second line.
- Troubleshoot and, where possible, resolve ICT-related malfunctions.
- Register and process requests such as mailbox rights, assigning folder rights, and handling onboarding and offboarding requests.
- Play an active role in identifying and coordinating major disruptions.
- Continuously improve the process by keeping knowledge documentation up-to-date and enhancing procedures.
- Identify structural problems and collaborate with the second line to resolve them.
Profile
- Critical and analytical, with a proactive attitude for continuous process improvement.
- Focused on developments within the field and forward-thinking.
- Collegial and communicatively skilled, working collaboratively in a close-knit team.
- Strong in problem-solving and recognizing recurring patterns.
- Customer-oriented.
What they ask
- Completed MBO education, minimum level 4.
- Demonstrable experience with ICT and/or similar work.
- Experience with TOPdesk or similar ticket registration systems.
- Demonstrable experience with troubleshooting various ICT hardware and software.
- An open and eager-to-learn attitude.
- Familiarity and proficiency with the ITIL Framework (version 3 or 4).
How to apply
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