Assignment carried out for a large industrial and technological group, as part of an outsourcing contract, with responsibility for the operation and administration of a scientific computing solution.
The position aims to coordinate and manage the team's activities, supervise activities delegated to third-party companies, coordinate expected actions from key suppliers throughout the lifecycle of the technical infrastructure solution, ensure leadership, cohesion, and synergy of the team and the processes used, provide activity reporting, and guarantee the operational relationship and communication with the client.
What you do
- Management of ITIL processes and their implementation in ITSM
- Management of priorities, emergencies
- Management of communication with the client and the team
- Steering of incidents, changes, and production releases
- Steering of teams, including attendance planning and leave
- Steering of team performance and schedules
- Steering of SLAs, KPIs, and expected reports
- Steering of operational meetings, including technical committees and CABs
- Preparation and facilitation of steering committees
- Steering of continuous improvement to be proposed to the client
- Interaction with the client's production manager
Profile
- Required experience: 7 to 10 years of experience.
What they ask
- Knowledge of IT production environments under Linux and Windows
- Proficiency in reporting and activity dashboards
- Management of ITIL processes
- Team leadership
- Linux and Windows in production
- Management of incidents, changes
- Reporting, SLA
Assets.
- HPCM
- HPE Replication
- Backup with HPE StoreOnce and CommVault
- Zabbix
- Canopsis
- VDI Citrix
- ServiceNow
How to apply
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