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South HollandHybrid36 hours/week<3months
This role is within the support services of a healthcare organization. The focus is on customer contact, care mediation, care administration, and communication & multimedia. You will be the first point of contact for clients and employees with care-related questions. You will work closely with the back office to ensure smooth cooperation and good service delivery.
What you will do.
- Answer phone calls and reports, and handle incoming tickets
- Ensure a friendly, clear, and understanding first contact
- Ask thorough questions to clarify the actual request for help
- Carefully register questions and reports in TOPdesk
- Resolve reports yourself where possible or forward them to the back office in a timely manner
- Monitor correct and timely administrative processing
Profile
- Minimum MBO 4 (Dutch vocational education level 4) working and thinking level
- Enjoy helping people and remain calm during conversations
- Team player
- Strong communication skills and not afraid to answer the phone
- Good empathy
- Customer-oriented, organized, strong analytical skills, and digitally proficient
How to apply
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