An international, fast-moving technology organization of around 35 people is looking for an IT Operations Manager. IT responsibilities are currently spread across several people, and the organization is looking for someone who can bring these together, take ownership, and run IT end to end.
This role suits someone with a start-up or scale-up background: someone who is used to working without large teams or heavy processes, likes to roll up their sleeves, and also knows how to bring structure to a growing organization. You will work closely with senior management and a part-time CISO, and you will lead one Support Engineer.
What you will do.
- Run day-to-day IT operations: infrastructure, AWS, applications, service desk, network, and end-user support
- Own applications and access: lead the evaluation of new tools, and handle configuration, user management, and permissions (e.g., GitHub and AI tools)
- Manage budget and costs: set up and manage the IT budget, forecast spending, and optimize costs, especially in the cloud. You will keep cost, performance, and capability in balance
- Manage vendors and contracts: select and onboard vendors, negotiate contracts and SLAs, and monitor performance
- Set up practical processes: incident, problem, change, and knowledge management, kept as lean as possible, without unnecessary bureaucracy
- Security and continuity: work with the CISO on cybersecurity, ISO 27001, and GDPR, and look after backups, disaster recovery, and business continuity
- Improve and automate: find opportunities to use AI and automation to make IT more efficient
What they ask
- 7+ years of experience in IT operations or systems administration
- Hands-on experience running IT in a start-up, scale-up, or other small organization
- Strong AWS knowledge. You can read and understand GitHub repositories, though you don't need to code
- Proven experience with IT budgets and vendor contract management
- Familiar with ITIL/ITSM and tools such as Jira Service Management, Zendesk
- Knowledge of ISO 27001 and security good practices
- Independent and pragmatic: you can quickly see what works, what doesn't, and what needs attention first
- Curious, positive, and a strong communicator, able to translate technology into business terms for stakeholders
Practical
- A role with real ownership and impact in a small, ambitious team
- Plenty of room to shape IT the way a growing organization needs it
- Maximum €115 per hour (excl. VAT)
How to apply
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