Planner

As a Service Planner, you ensure that customers and technicians know what to expect. You plan service visits for pump installations throughout the Netherlands. You consider urgency, travel time, availability, and the right technician for the job. You communicate with customers about appointments and adjust the planning in case of breakdowns or urgent jobs.

This requires an overview, calmness, and a sense of people, bringing together the interests of both customer and technician with clear choices and transparent communication.

What you will do.

• You create the planning for maintenance visits and commissioning for a fixed team of technicians.
• You prioritize and schedule breakdowns.
• You have frequent contact with customers to ensure that assignments are well-prepared in the planning.
• You maintain daily contact with the technicians in your team to adjust and stay informed.

What they ask

• Decisiveness: you ensure that the puzzle fits both internally and externally, even with conflicting interests.
• Structure and quick switching: you always maintain an overview, quickly see solutions, and act immediately to implement them.
• Good communication skills: approximately one-third of your time is spent in telephone conversations with customers and colleagues.
• MBO+ working or thinking level.
• Preferably several years of work experience as a planner in an environment where you have dealt with technicians and customers.
• Experience with planning software such as Ortec is a plus, but maintaining an overview and finding creative solutions is more important.