As a Functional Administrator, you are the connecting link between the business, suppliers, and IT. You focus on the functional management of applications that support the staff departments of a public organization, with a specific focus on a dedicated expertise center for customer communication. This expertise center plays a crucial role in customer contact and handles thousands of daily interactions with various stakeholders.
Together with users and process owners, you ensure that the applications optimally meet the organization's needs. You monitor the functionality, availability, reliability, and quality of applications and information provision. You play an active role in improvement projects, changes, implementations, and user adoption. You maintain contacts with users, suppliers, and IT specialists and manage incidents, changes, and ongoing development.
Within the Functional Administration team, you work according to Agile principles, where wishes and improvements are managed via a shared backlog. You will work closely with other Functional Administrators and act as each other's backup.
What you will do.
- Perform daily management of staff applications, including handling requests, resolving disruptions, coordinating with suppliers, and answering user questions
- Be involved in implementing changes and optimizations in the expertise center's applications, together with suppliers and internal departments
- Support the further professionalization and digitalization of customer communication processes
- Regularly coordinate with stakeholders within staff departments
- Monitor and improve the quality of information provision
- Organize and guide testing of new functionalities and releases
Profile
- Completed HBO (higher professional education) degree in a relevant field (e.g., (business) informatics, Business & IT Management)
- Strong affinity and preferably knowledge of one or more domain areas within staff departments
- Experience with functional management of SaaS solutions
- Minimum 5 years of experience as a functional administrator
- Knowledge of Functional Administration, Scrum/Agile, BiSL
- Knowledge and experience of testing methodologies such as TMAP is a plus
- Knowledge and experience in the field of tenders and implementations of new applications is a plus
- Proactive, flexible
- Communicatively skilled, able to advise, persuade, and collaborate effectively
- Customer-focused and proactive
- Strong in coordinating changes within the team and in the production chain
- Technically proficient and able to explain complex technical solutions in simple language
- Resilient, with excellent communication skills, a high degree of responsibility
- Analytical skills
- Willingness to occasionally visit practical locations and be available during evenings or weekends if necessary
How to apply
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