Scrum Master

As Scrum Master, you will enable predictable, high-quality delivery for a Customer Care CRM squad. You will establish and maintain a consistent agile operating rhythm, facilitate ceremonies, remove impediments, coordinate cross-team dependencies, and provide transparent delivery and risk updates. You will work closely with the Product Owner, Tribe governance, CRM squads, shared-platform teams, Release Management, and stakeholders across Business, Operations, IT, and Data.

• Establish and facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives on a two-week cadence.
• Define, maintain, and enforce effective team working agreements.
• Identify, track, and remove impediments affecting sprint and PI commitments.
• Maintain the squad’s impediment and risk log, escalating blockers when required.
• Coordinate dependencies across shared platforms, CRM squads, and Release Management.
• Track velocity, burn-down, sprint progress, and PI commitments.
• Prepare delivery status updates for Product Owners and Tribe governance.

The ideal profile brings hands-on Scrum experience, takes ownership under delivery pressure, surfaces risks early, and continuously improves team health and ways of working.

What they ask

• Minimum 5 years of relevant agile delivery experience, including dedicated Scrum Master experience.
• Strong knowledge of Scrum and scaled agile practices, including SAFe and PI planning.
• Proven experience facilitating ceremonies and establishing working agreements.
• Experience managing impediments, risks, and cross-team dependencies.
• Business-level speaking and writing proficiency in both national languages.

Preferences.

• Experience with enterprise CRM or case-management platforms, such as Microsoft Dynamics 365.
• Familiarity with Jira and Confluence.
• Experience in customer care, contact-center, logistics, parcel, or public-sector environments.
• Relevant Scrum or SAFe certification.