This role supports a major infrastructure transformation initiative within a large organization. You will combine a strong understanding of infrastructure operations with experience in service governance, managed services, vendor management, and sourcing strategies. You will work across multiple infrastructure domains, helping the organization optimize its operating model while leading a strategic RFP process for infrastructure managed services.
As a trusted advisor to infrastructure leadership, you will assess the current service landscape, identify improvement opportunities, and help define the future delivery model for infrastructure services.
What you will do. Lead a Strategic Infrastructure RFP:
- Own the preparation, design, and delivery of a major infrastructure services RFP.
- Gather requirements from technical and business stakeholders.
- Define the future service scope, responsibilities, service levels, and governance framework.
- Conduct market assessments and support vendor evaluation and selection activities.
- Coordinate stakeholders throughout the sourcing process and support transition planning.
Assess & Improve Managed Services:
- Review the current managed services model and identify opportunities for improvement across:
- Infrastructure operations
- Server patch management
- Backup strategy, organization
- Operational governance
- Escalation processes
- Service quality and vendor performance management
- Service reporting and KPI management
Infrastructure Governance & Service Management:
- Act as a bridge between infrastructure teams, service providers and business stakeholders.
- Support service delivery governance and operational performance reviews.
- Ensure clear accountability, ownership, and alignment across all infrastructure services.
- Develop recommendations to improve operational efficiency and service quality.
Drive Infrastructure Transformation:
- Support the organization's transition towards:
- DevOps operating models
- Infrastructure automation
- Infrastructure as Code (IaC)
- Standardized operational processes
- Reduced reliance on manual activities
- While contributing to transformation initiatives, you will also ensure continuity and governance around key operational services, including:
- Infrastructure patching activities
- Collaboration platforms
- Email environments
- Several business-critical applications
- The infrastructure environment is supported by a 24/7 operational model, requiring a strong focus on reliability and service excellence.
IT / OT Convergence:
- Support the organization's IT/OT convergence strategy.
- Help align operational processes across IT and OT environments.
- Standardize monitoring, tooling, governance, and service management practices.
- Promote the use of common enterprise platforms and operational frameworks.
- Support the development of a unified infrastructure operating model across both domains.
Profile
You will collaborate with teams covering the following infrastructure components: Compute & Storage:
- VMware & VMware Cloud Foundation (VCF)
- Cohesity Backup
- Dell PowerScale
- Dell ECS Storage
Network & Telecommunications:
- LAN / WAN
- Firewalls
- VPN
- Load Balancing
Cloud & DevOps:
- Microsoft Azure
- Azure DevOps
- Cloud Platforms
- Infrastructure as Code
Enterprise Platforms:
- SAP
- Oracle Databases
- MongoDB
- Linux Environments
- Enterprise Scheduling Solutions
Digital Workplace:
- Microsoft 365
- Identity & Access Management
- Monitoring Solutions
- End-User Collaboration Services
What they ask Languages:
- English is required
- Dutch and/or French are a strong asset
How to apply
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