All contact with travelers takes place within the Customer Care department. As a Customer Care Specialist, you advise customers on the most beautiful destinations and unique holiday addresses. You book trips in administrative systems and, above all, you provide ultimate service, both before and during the trip. The team is driven to completely unburden guests. You will work for both the Dutch and Flemish markets.
What you do
- Booking, following up, and checking holidays.
- Assisting and advising customers via social media, email, and phone.
- Adequately handling and processing questions via phone, email, and the emergency line.
- Performing commercial and administrative tasks.
- Effortlessly assisting colleagues from the contact center or digital guides, switching between different brands.
- Working with modern AI tools for multiple countries and in different languages to make service smarter, faster, and more personal.
What they ask
- Experience within a customer service or contact center environment.
- Customer-oriented, results-oriented, and stress-resistant.
- Feeling at home in a dynamic environment.
- Strong communication skills in both Dutch and English (oral and written).
- Proficient with computers and various systems.
- Willingness to work at least 2 days a week in the office.
Preferences.
- A completed education in tourism or an affinity with travel is a plus.
Practical
- Variable working hours from Monday to Saturday between 09:00 and 20:00.
- Your schedule will be announced one month in advance, including evenings and Saturdays.
- 7-month contract, with a chance of extension.
How to apply
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