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BrusselsHybridHours negotiable<3months
Long-term consulting assignment with an organization in a complex operational environment.
- The assignment involves functional analysis, incident investigation, and operational problem-solving.
- Collaborate closely with internal teams and external service providers to minimize disruption and continuously improve service quality.
What you will do.
- Investigate incidents, assess their impact on systems and stakeholders, and identify appropriate corrective or recovery actions.
- Translate complex functional and technical issues into clear, actionable information for business stakeholders and IT service providers.
- Define, document, implement, and validate workarounds to restore operational continuity.
- Maintain and share knowledge across the team, ensuring that solutions, procedures, and documentation remain accurate and reusable.
- Identify recurring incidents and provide input to problem and change management activities, including preliminary analysis.
- Follow established service management procedures and perform quality checks on incident handling and resolution activities.
- Coordinate with internal stakeholders, external service providers, and operational leads, including the definition and management of escalation procedures.
- Contribute to status reporting, process improvements, and the onboarding and offboarding of team members.
What they ask
- At least 5 years of relevant experience as a Functional Analyst, with proven expertise in incident analysis, workaround definition, and recovery management.
- Experience coordinating with external stakeholders and third-party service providers in a utility or similarly complex operational environment.
- Strong knowledge of SQL, including writing, modifying, and executing queries, and a good understanding of database structures and interconnected applications.
- Experience with business and functional requirements analysis, process modeling, BPMN, and business process optimization.
- Familiarity with Azure DevOps, user story creation, and incident management platforms such as TopDesk, Jira, ServiceNow, or comparable tools.
- Knowledge of the energy market and relevant industry documentation, including MIG6 and/or MIG DGO.
- Understanding of CMS environments and related domain structures.
- Strong analytical and data analysis skills, combined with a structured and collaborative approach to problem-solving.
Profile
- An experienced, proactive professional who combines analytical precision with strong communication and stakeholder management skills.
- Able to work independently while contributing effectively to a coordinated team.
- Takes ownership of complex incidents and remains focused on quality and service continuity under changing priorities.
- Communicates fluently in Dutch or French at CEFR C1 level and has very good English proficiency at C1 level, with B2-level knowledge of the second national language also required.
How to apply
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