As an ICT Helpdesk Employee, you are the first point of contact for internal users regarding ICT-related questions and problems within a government organization. You provide support in resolving technical issues, advise on the use of applications, and contribute to the smooth handling of user reports. Additionally, you are responsible for delivering laptops and smartphones to employees according to the applicable procedures.
Profile
- Communicative
- Customer-oriented
- Stress-resistant
- Flexible
- Dynamic
- Independent and proactive
What they ask
- Minimum 3 years of demonstrable work experience in the role of ICT helpdesk employee
- Demonstrably completed ICT education at a minimum of mbo-4 level
- Demonstrable work experience within a government organization with municipal ICT processes
Preferences.
- Demonstrable work experience with the management, maintenance, and issuance of IT equipment
- Minimum 4 years of demonstrable work experience in the role of ICT helpdesk employee
- Demonstrable availability on Tuesdays, Wednesdays
- In possession of a valid ITIL certificate
- In possession of one or more additional relevant IT certifications
How to apply
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