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Debt Counselor

South HollandHybrid36 hours/week<3months

You are an all-round debt counselor with extensive and recent experience in the intake phase and debt settlement within debt assistance.

The activities consist of a combination of counter services at the financial helpdesk and carrying out debt settlements.
The financial helpdesk is the first point of contact for residents with financial concerns and for applications for debt assistance. Residents can go there free of charge and with low thresholds for advice and support on questions about money, allowances, schemes, and debts.

What you will do.

Conduct advice and registration interviews.
Determine whether there is a problematic debt situation.
Map the resident's spending and debt patterns and identify possible problems and causes.
Investigate eligibility for national and local provisions.
Stabilize residents' financial situations.
Implement the intake phase and debt settlements.
Draft and send decisions through official decrees.
Prepare action plans and reports.
Arrange internal registration and coordination regarding budget management.
Draft requests for a forced agreement and the statutory debt restructuring scheme (WSNP).
Attend court hearings in the context of a forced agreement or WSNP.
Apply crisis intervention, for example, in the event of a threatened home eviction or disconnection of water or energy.
Refer to other agencies when necessary, such as social work, and monitor the further process.
Calculate the Protected Income Amount (VTLB).
Handle files of residents affected by a specific societal issue and for whom debt assistance needs to be initiated.
Coordinate with the team responsible for broad support to those affected by this issue, ensuring that the support aligns well.
Implement the additional debt assistance offer for young people within the framework of the recovery operation.

Profile

You are familiar with motivational interviewing techniques and use them to promote the self-reliance of the resident.
You have a customer-oriented attitude, are flexible, and focused on collaboration.
You can quickly switch between different activities and are willing to assist where necessary.
You quickly master our working methods and are able to independently manage a caseload.
You possess the right motivation and creativity to achieve good results.
Quality is of paramount importance to you, and you think in terms of opportunities and possibilities to further improve services and working methods.

What they ask

Minimum 2 years of demonstrable work experience as a debt counselor at a municipal organization.
Minimum 1 year of demonstrable work experience with independently managing a caseload (intake phase/debt settlement).
Demonstrable work experience with conducting advice and intake interviews, analyzing debt situations, and preparing action plans and/or reports.

Preferences.

Minimum 3 years of demonstrable work experience as a debt counselor within a municipal organization.
Demonstrable work experience with crisis intervention within debt assistance, including acting in the event of a threatened home eviction and/or disconnection of water or energy.
Demonstrable work experience with a relevant software package for debt assistance.

Competencies.

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