Transition Project Manager Service Delivery

• Develop and own the end-to-end transition plan.
• Lead service transition activities from mobilization through hypercare.
• Coordinate all transition workstreams across the organization and its partners.
• Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
• Ensure service continuity is maintained during the migration period.
• Define and manage transition governance structures and reporting.
• Oversee transition of: Service Desk processes, Incident Management, Request Fulfilment, Knowledge Management, Escalation Management, Service Reporting, SLA Management.
• Validate operational readiness prior to go-live.
• Ensure all transition deliverables are completed and signed off.
• Act as the primary coordination point between the organization and its partners.
• Facilitate workshops, decision boards and steering committees.
• Communicate progress, risks and key decisions to senior management.
• Work closely with business representatives to minimize operational impact.
• Define KPIs and transition success criteria.
• Establish operational governance forums.
• Ensure compliance with organizational standards, security requirements and ITIL best practices.
• Monitor transition performance and benefit realization.
• Support user communication and organizational readiness activities.
• Coordinate training, knowledge transfer and documentation activities.
• Ensure support teams are fully prepared before handover.

What they ask

• Minimum 8 years of IT Project or Transition Management experience.
• Proven track record delivering large-scale outsourcing or managed service transitions.
• Experience transitioning Service Desk and Workplace Services between providers.
• Strong understanding of: ITIL, Service Desk Operations, Incident and Request Management, Service Governance, Vendor Management, Knowledge Transfer.
• Experience working with multinational organizations.
• Required studies: Master; Bachelor.
• Language skills: Dutch (Medium).