Customer Care Specialist

For an international organization, an experienced Customer Care Specialist is sought with thorough SAP knowledge and team leader experience. You have previously managed a team but consciously choose to return to an operational role. You will independently manage dossiers, from quotation and order to delivery, intervention, and invoicing. You will join a Customer Care team with colleagues in service support, accounting, and forecasting.

What you will do.

• Process emails, quotation requests, orders, and purchase orders
• Register and follow up on orders in SAP and CRM
• Prepare quotations for spare parts
• Organize and follow up on shipments
• Register deliveries and stock receipts
• Support the annual stock count
• Invoice interventions, spare parts, and maintenance and standby contracts
• Check purchase and supplier invoices
• Administratively prepare interventions
• Create work orders
• Follow up on contracts, warranty claims
• Register customers, suppliers, and articles in SAP
• Check credit limits
• Follow up on e-detachment and registrations for interventions in Luxembourg
• Support colleagues with SAP and propose improvements for process efficiency
• Professionally and clearly handle demanding customer contacts in Dutch, English

What they ask

• Extensive experience in customer service, sales support, order management, after-sales, or service administration, at a medior or senior level
• Experience as a team leader or manager and a conscious choice to work operationally
• Thorough, practical knowledge of SAP
• Have independently handled orders, quotations, invoicing, and customer and supplier administration
• Fluent in spoken and written Dutch, French
• Proficient in using Outlook, Teams, Excel
• Be assertive and communicate directly and clearly, always respectfully
• Work efficiently and accurately, maintaining an overview of multiple dossiers and deadlines
• Experience with a larger, international organization is a plus