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Desktop Support Engineer

BrusselsHybrid40 hours/week<3months

A reliable Onsite Support Engineer is sought to provide comprehensive onsite and remote IT support. You will manage hardware, software, mobile devices, meeting room technologies, and infrastructure hands-on operations while ensuring SLA compliance.

What you do

  • Provide onsite and remote support for Windows laptops, desktops, and peripherals.
  • Troubleshoot hardware, software, operating system, and application-related issues.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
  • Perform device installation, replacement, upgrades, and asset management activities.
  • Support and troubleshoot Apple iPhone/iPad and Android mobile devices.
  • Configure email, Teams, VPN, and mobile applications.
  • Support device enrollment and management through Microsoft Intune or other MDM solutions.
  • Support Microsoft Teams Rooms and video conferencing solutions.
  • Troubleshoot meeting room equipment including displays, cameras, microphones, speakers, and collaboration devices.
  • Perform pre-meeting checks and provide executive meeting support when required.
  • Coordinate with AV vendors for complex issues and maintenance activities.
  • Provide onsite hands-on support for Infrastructure, Network, Security, Server, and Workplace teams.
  • Perform cable patching, equipment installation, device replacements, and connectivity validation.
  • Act as the primary onsite IT contact for end users.
  • Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance and timely resolution.
  • Maintain accurate asset and CMDB records.
  • Participate in site audits, technology refresh projects and operational improvement initiatives.

What they ask

  • Operating Systems: Strong knowledge of Windows 10/11 operating systems.
  • Productivity & Cloud: Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
  • Mobile & MDM: Experience supporting Apple iOS (iPhone/iPad) and Android smartphones/tablets, alongside knowledge of Microsoft Intune / MDM solutions.
  • AV & Meeting Rooms: Experience supporting Microsoft Teams Rooms and modern meeting room technologies.
  • Networking Basics: Basic networking knowledge (LAN, Wi-Fi, TCP/IP, VPN).
  • ITSM & Asset Management: Familiarity with ServiceNow or similar ticketing systems, hardware troubleshooting, and asset lifecycle management.

How to apply

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