Contribute to a more sustainable society and a well-functioning government organization. An entrepreneurial delivery manager who takes charge and helps the organization and its clients work increasingly data-driven. A versatile role within Data & Analytics Services.
What you do
As a delivery manager, you ensure that ICT services are delivered to various government organizations according to agreements. You manage the process from initial request to final completion, monitor progress, and ensure all stakeholders know what is needed. You work closely with execution teams, fellow delivery managers, the service owner, and your team leader. You are involved in multiple projects and departments, connecting client needs with team capabilities and maintaining an overall overview.
Your goal is to predictably deliver ICT products and services according to agreements on cost, quality, and planning, and to seize opportunities to further improve service delivery.
- Manage from request to completion: coordinate multiple projects and departments simultaneously, monitor progress and coherence.
- Translate and secure agreements: align expectations, draw up Dossiers of Agreements and Procedures (DAP’s), create offers, and arrange annual budgeting for Service Level Agreements (DVO’s).
- Manage costs, quality, and planning: monitor progress and provide monthly reports for client(s) and management.
- Maintain relationships and represent the organization: maintain contacts, conduct meetings and negotiations, and build support.
- Monitor compliance and adjust: work according to laws and regulations, compliance requirements, and internal frameworks for architecture, security, privacy, and quality.
- Improve and connect: motivate and connect colleagues, take on departmental themes, and continuously seek opportunities to improve service delivery.
What they ask
- HBO/WO (higher professional education/university) work and thinking level, with at least 5 years of experience in IT.
- Experience with IT service delivery in moderately complex environments, project-based work, Agile, and ITIL.
- Affinity with Data & Analytics, especially data engineering and data platforms.
- Familiar with financial-economic and operational processes (budget, P&C).
- Experience with quality and risk management.
Preferences.
- Familiarity with national government frameworks.
- Insight into data warehousing and BI.
- Knowledge of or affinity with Oracle/SAS/Azure data platforms.
Profile
- Planning and organizing: maintain overview, set priorities, keep plans and deliveries on track.
- Results-orientation: identify risks and dependencies early, adjust in a timely manner, and make well-founded decisions.
- Administrative sensitivity: understand different interests and relationships, carefully align expectations, and know when escalation is needed.
- Environmental awareness: understand what is happening inside and outside the organization, translate developments into impact on service delivery.
- Networking: build and maintain strong relationships with stakeholders, create support, and bring the right people together.
- Guiding the organization: connect teams and stakeholders, influence direction to achieve common goals.
- Motivating: engage people, encourage collaboration, maintain momentum in plans and deliveries.
- Creativity: identify opportunities, take initiative, and propose ideas for continuous service improvement.
How to apply
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