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BrusselsHybridHours negotiable<3months
This role is for an IT Support Manager fluent in English.
- The work will be carried out either at the organization's premises or on-site at a customer's premises.
- For the first assignment, the candidate will be integrated with a development team that will closely cooperate with a major client's IT team on site.
What you do
- Organization and implementation of support for information systems.
- Design, implementation, and continuous improvement of ITSM processes, including Incident Management, Request Fulfilment, Problem Management, and Knowledge Management.
- Creation, maintenance, and continuous improvement of knowledge bases, user manuals, wiki pages, and other support documentation.
- Provision of guidance and assistance to business users in the use of information systems and ICT tools.
- Monitoring of support performance, ticket quality, resolution times, and service levels, contributing to continuous improvement and service quality.
- Elaboration and implementation of relevant support processes.
What they ask
- University degree in IT combined with relevant IT professional experience of 5 years.
- Knowledge in support of information systems.
- Good knowledge of ITIL/IT Service Management (ITSM) principles and processes.
- Experience with Incident, Request, Problem, and Knowledge Management.
- Experience in user support, troubleshooting, and stakeholder coordination.
- Knowledge of wiki, collaborative sites, and support documentation.
- Good knowledge of service management tools SMT, JIRA, or SERVICE NOW.
- Excellent command of the English language.
How to apply
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