At a security organization, construction sites, infrastructure projects, and industrial locations throughout the Netherlands are protected daily. From the control room, intelligent camera systems are monitored 24 hours a day to quickly detect incidents and ensure professional follow-up. This role combines operational tasks with the daily coordination of the control room.
You are the first point of contact for colleagues, monitor the quality of operations, and ensure that clients can rely on quick and professional follow-up of reports. Together with a team of approximately 35 dispatchers, you ensure that the control room functions optimally 24/7. You guide colleagues in their daily activities, conduct performance and development reviews, support the onboarding of new employees, and actively contribute to the further development of the team.
What you will do.
- Coordinate daily activities within the control room.
- Actively participate as a dispatcher and camera supervisor.
- Serve as the first point of contact for colleagues during shifts.
- Guide, coach, and support colleagues on the work floor.
- Monitor procedures, work instructions, and quality standards.
- Identify bottlenecks and initiate improvements within operations.
- Prepare and check reports and administrative processing.
- Maintain contact with internal departments, clients, and external partners.
- Support the onboarding and guidance of new colleagues.
- Contribute to positive collaboration and a professional work atmosphere.
- Participate in on-call duty when necessary.
Profile
You are an experienced security guard or dispatcher who enjoys taking responsibility and is energized by supporting and guiding colleagues. You maintain an overview, communicate clearly, and know how to set the right priorities even during busy periods. With your coaching approach, operational experience, and sense of quality, you ensure that colleagues get the best out of themselves and the control room every day.
What they ask
- MBO 4 working and thinking level (equivalent to vocational education level 4).
- Experience within a control room, private alarm center, or security organization.
- Experience with coordinating or guiding colleagues.
- Good communication skills and a coaching attitude.
- Analytical ability and an eye for quality.
- A proactive, independent, and solution-oriented work attitude.
- Good command of the Dutch language.
How to apply
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