IT Support Specialist

As an IT Support Specialist, you play an important role within the IT team. You are the first point of contact for IT-related incidents and service requests, ensuring colleagues can work safely and efficiently. You act as the link between IT and the business, understand user needs, translate them into practical IT solutions, and actively contribute to the continuous improvement of the Modern Workplace environment within the organization.

• Provide 1st and 2nd line IT support using an IT Service Management system.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, and Office) and Windows 11 workstations.
• Manage and support laptops, mobile devices, and other workplace hardware.
• Resolve issues related to Microsoft Entra ID, MFA, user rights, access problems, and license management.
• Support Azure cloud services and on-premises business applications.
• Create and maintain knowledge articles and contribute to process improvements, standardization, and operational excellence.
• Escalate complex technical issues to infrastructure, security, application specialists, or external partners.

You are an enthusiastic IT professional who is energized by helping users and continuously improving IT services. You are customer-focused, proactive, and feel at home in a modern Microsoft environment.

• Minimum of 2 to 4 years of relevant work experience within IT Support, Service Desk, Endpoint Support, or Modern Workplace Support.
• Experience with Windows 11.
• Good knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
• Experience with TOPdesk or a similar IT Service Management system.
• Basic knowledge of networks (Wi-Fi, LAN, VPN, and DNS) and endpoint troubleshooting.
• Good command of the Dutch and English languages.
• A proactive, customer-oriented, and solution-driven attitude.
• Legally authorized to work in the Netherlands and currently residing in the Netherlands.

• Opportunities for personal development through training or certifications, funded by the organization.
• The organization contributes to a pleasant working environment through weekly drinks and the organization of annual events.
• Free access to an online platform for mental health, resilience, and personal development, with masterclasses, group sessions, and 1-on-1 coaching sessions, also available for family members.