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Operational Readiness Manager

BrusselsHybrid40 hours/week3-6months

This assignment involves end-to-end management of the operational readiness for a migration phase within an organization.

What you do

Build and monitor the readiness plan, milestones, dependencies, risks, and Go/No-Go criteria
Conduct impact and gap analyses on operations, IT, Finance, Legal, Risk, Actuarial, and Customer Service
Transform migration impacts into operational processes, controls, and executable procedures
Define operational requirements, test scenarios, and acceptance criteria
Drive training, knowledge transfer, and target organization setup
Define RACI, capabilities, competencies, access, and segregation of duties
Manage cutover, business continuity, backup solutions
Coordinate stakeholders and ensure executive reporting / Go-No-Go
Identify and escalate risks, defects, and client/regulatory impacts, with concrete recommendations
Organize the transition to BAU (Business As Usual) and ensure a controlled handover to operational teams

Tools.

Project Manager with 8+ years of experience, including at least 3 years in operational readiness, transformation, or migration within the insurance or financial services sector
Confirmed expertise in life insurance operations and policy administration
Solid experience in portfolio/data migration, cutover, transition, hyper-care, and BAU handover
Proficiency in process design, controls, RACI, operational models, and capacity plans
Strong experience in governance, risk management, dependencies, decisions, and stakeholder management
Ability to manage business, IT, compliance, risk, finance, and vendor environments
Knowledge of Solvency II, IDD, GDPR, AML/Sanctions, and product governance is a plus
Excellent leadership, communication, structuring, and crisis management skills
Professional French or Dutch + fluent English is mandatory

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