Quality Officer

In this role, you will work on improving processes, ensuring quality, and translating national policy into practice on the work floor within a judicial institution. You will make a direct contribution to a safe, professional, and well-organized environment.

What you will do.

• Support management and middle management in improving operational management.
• Ensure that policies, procedures, and work agreements are properly documented, remain current, and are applied in practice.
• Translate national frameworks from a government organization into workable local procedures.
• Collaborate closely with managers and operational staff to ensure processes are not only correct on paper but also feasible and effective in practice.
• Play an important role in conducting and coordinating audits.
• Identify areas for improvement and support improvement trajectories.

Tasks and activities.

• Support the facility management and supervisors in drafting, updating, and improving process instructions, protocols, and the quality manual.
• Develop standard procedures and work instructions and ensure alignment with the guidelines of the overarching organization.
• Coordinate and support internal audits in collaboration with the business controller and management.
• Act as the organization's contact person for supervisory bodies.
• Review reports and findings against practice and identify areas for improvement.
• Manage and maintain the quality management system.
• Inform employees about procedures, guidelines, and quality assurance.
• Participate in project and working groups focused on quality improvement and process optimization.
• Actively contribute to the development and implementation of improvement initiatives.

What they ask

• HBO (higher professional education) work and thinking level, preferably in quality management, business administration, public administration, or integral safety science.
• Minimum of 1 year of experience in a similar role within quality assurance or process optimization.
• Experience in conducting and coordinating audits.
• Demonstrable experience working with a quality management system.

Wishes.

• Experience within a government organization or judicial environment.
• Experience with systems such as Zenya or comparable quality and document management systems.
• Experience in leading improvement projects.