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UtrechtHybridHours negotiable<3months
For a public organization, we are looking for a Service Desk Employee who enjoys helping users, resolving incidents, and working in an environment where IT has a direct impact on service delivery. You will join a team including Service Desk Employees, Functional Managers, and Information Managers. Together, you will support both internal colleagues and external users.
What you do
- Provide telephone and email support to internal and external users
- Analyze and, where possible, directly resolve incidents and user questions
- Provide support for questions regarding applications, user rights
- Register, follow up, and handle reports in TOPdesk
- Monitor open tickets and ensure good feedback to users
- Collaborate with Functional Management and other IT colleagues on more complex issues
What they ask
- A completed IT education at a minimum of mbo-4 level or equivalent
- At least 3 years of experience in a service desk, helpdesk, or IT support role
- Experience within a government or public organization is a plus
- Experience with TOPdesk
- Good knowledge of Microsoft environments
- Knowledge of ITIL and/or ASL processes
- Proficient in the Dutch language
- Strong communication skills, customer-oriented, and enjoys investigating problems and helping users
Practical
- A broad service desk role where you will deal with various applications and user groups
- Opportunity to further develop yourself within IT management and services
How to apply
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