For a well-established consumer-focused organization, a Junior Community & Customer Engagement Officer is sought to join the marketing and communications team. This role involves managing conversations with customers and online communities across social media, combining community management, customer engagement, and social listening.
You will learn to spot trends and opportunities, turn online conversations into useful insights, and contribute to improving the organization’s social media and digital customer care approach. You will be supported by an experienced team, giving you the chance to grow quickly in a varied, hands-on role.
What you do
- Manage and respond to customer and community conversations across social media, in a helpful and empathetic way.
- Represent the brand online with a consistent tone of voice.
- Help create community initiatives that boost engagement.
- Monitor brand mentions, trends, and topics around the brand and its products.
- Escalate complex questions to the right internal teams and follow up.
- Track engagement, sentiment, and recurring customer pain points, and share insights with Marketing, Content, and Customer Care.
- Work with internal teams and external partners to keep communication consistent.
Profile
- Bilingual Dutch and French (must-have), both written and spoken, and a good command of English.
- Bachelor's degree in Communication, Marketing, or a related field.
- Starter or 0–3 years of experience. An internship or student job in social media or community management is a very big plus.
- Good knowledge of social media platforms and the right tone for each channel.
- Strong writing skills and a customer-oriented, empathetic attitude.
- Organized, proactive, and eager to learn.
Practical
- A great opportunity to kick-start your career in a dynamic, consumer-focused environment.
- A varied role combining community management, social media engagement, digital customer care, and social listening.
- Plenty of room to learn and grow, with support from an experienced team and interaction with different departments.
- The chance to directly contribute to how a well-known consumer brand engages with its audiences.
How to apply
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