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Customer Service Employee

HainautHybrid36 hours/week<3months

A varied role combining administrative management and commercial support within a stable and recognized industrial organization.

What you do

  • Client Relationship & Support: Ensure fluid communication with existing and potential clients, answer their questions, and work directly with Account Managers.
  • Quotation & Offers: Receive requests, analyze needs, process data, and quickly encode precise quotes.
  • Order Management: Independently manage orders and client calls, providing adapted responses with a strong commercial sense.
  • End-to-End Follow-up: Follow complete files, manage stocks, administratively process complaints, and ensure payment follow-up with the finance department.
  • ERP Administration: Take charge of complete data entry in the ERP system (invoicing, account follow-up, pallet management).

What they ask

  • Education: Bachelor's degree or equivalent experience as a commercial employee.
  • Languages: Perfect command of Dutch and French (very good level required for daily follow-up of Dutch-speaking clientele).
  • IT Tools: Excellent command of the Office 365 suite (Excel, Word, Teams, Outlook) and quick adaptation capacity to an ERP tool.

Profile

  • Precision, organization, autonomy, and a good team spirit.
  • Commercial acumen, a proactive attitude, and a solution-oriented mindset.

How to apply

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