Head of Facility Services

As Head of Facility Services, you are the right hand of the team coordinator and play an important role in the daily management of the team. You are a visible and accessible point of contact, encourage ownership, and ensure connection within the team and with other departments. You provide operational guidance to a team of 15 to 20 colleagues. You coach employees in their development, conduct constructive discussions, and create an environment where people take responsibility and can achieve their best.

In addition, you manage the quality of service delivery and maintain control over important facility contracts, such as physical security, catering, and cleaning.

• Operationally manage the team and coach employees in their development.
• Conduct work meetings and bilateral discussions to monitor results and agreements.
• Supervise the execution of supplier contracts, handle complaints, and ensure compliance with contractual agreements.
• Strengthen collaboration with other teams and departments, maintain close contact with internal clients, and ensure appropriate facility services.
• Identify opportunities for improvement, draw up action plans, and implement them independently to further professionalize processes.

You will be on call once every four to six weeks as a facility contact person during evenings and weekends according to a pre-established schedule.

You have a passion for facility services and know how to connect people naturally. You gain energy from coaching and developing employees, stimulating their growth, offering support where needed, and not shying away from difficult conversations. With your enthusiasm and decisiveness, you successfully realize changes and involve employees in them. You are customer and quality-oriented and continuously identify opportunities to further improve service delivery.

You effortlessly switch between various issues, without losing sight of the long term. You look beyond the boundaries of your own team and place issues in a cross-team perspective, where collaboration and common interest are paramount. You take initiative, communicate clearly, organize effectively, and know how to convert ideas into concrete results. Above all, you are someone who, with genuine attention to people, a positive attitude, and a connecting approach, wants to take the next step with the team.

What they ask

• MBO 4 working and thinking level, preferably with a facility background.
• Preferably experience with Planon (FMIS) or a similar system.
• Preferably in possession of VCA, or willingness to obtain it.
• Driving license B.