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North BrabantHybrid36 hours/week3-6months
You will work in a municipal Customer Contact Center (CCC) as the first point of contact. You will interact with residents and businesses through various channels and will be trained at the document issuance desk.
What you do
- Maintain contact with residents and businesses via phone, email, digital counter, and social media.
- Issue documents (driving licenses and travel documents) using facial recognition cameras.
- Assist people with questions about parking permits at the counter.
Profile
- Completed MBO (intermediate vocational education) degree.
- Presentable, hospitable, proactive, and easily establishes contact.
- Passionate about service.
- Able to handle various customer emotions and turn conversations positive.
- Possesses political and administrative sensitivity.
- Able to work both independently and in a team.
- Good communication skills.
- Results-oriented.
- Fits well within the team.
What they ask
- Valid Certificate of Conduct (VOG), not older than 3 months, with screening on job aspects 11, 12, 21, and 41, at the latest at the start of the activities.
- Demonstrable completed MBO degree.
- Demonstrable recent work experience in a similar role within a government organization.
Preferences.
- Demonstrable work experience with the following systems:
- Teams calling in combination with Anywhere 365
- Working with facial recognition cameras
- Timeblocker (appointment and call system)
- Permit (Parking permits)
- iBurgerzaken
- JCC-betalen
How to apply
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