A service organization continuously offers coordinated home care and assistance solutions. The mission is to support all individuals losing autonomy who wish to remain at home, regardless of their age, illness, or disability, permanent or temporary, to prevent institutional placement or shorten hospital stays.
What you will do. You will contribute to the smooth operation of home meal deliveries, from preparation to service invoicing. Your main missions will be:
- Receiving and creating beneficiary files for service requests
- Receiving, processing, encoding, classifying, and archiving signed documents necessary for the service (menus, modification requests, cancellations, etc.)
- Participating in the organization and smooth running of meal delivery rounds
- Downloading and preparing delivery rounds in our application for tracking and optimizing meal delivery routes
- Processing incoming emails and calls according to current procedures
- Ensuring follow-up of material returns, invoicing, and menu administration
- Transmitting figures related to orders and dishes to be prepared to the kitchen
- Answering questions from internal and external parties
In parallel, you will provide support to the team coordinating and managing the kitchen by:
- Verifying the invoicing of placed and received orders
- Ensuring contact with suppliers to follow up on merchandise orders
- Creating and encoding delivery notes for bulk goods
- Ensuring the follow-up of kitchen equipment and raw materials (stock management: plates, hygiene products...)
- Liaising between the administrative team and the kitchen to transmit figures related to orders and dishes to be prepared and any rectifications
- Placing occasional orders to ensure service continuity
Profile
- You must meet the conditions required by the subsidy covering this position:
- Not holding a diploma higher than the certificate of upper secondary education (CESS)
- Being under 30 years old
- You have training and/or successful experience in an administrative role
- You have a strong interest in the work carried out by home care and assistance services
- You master the Office suite (Excel, Word, Outlook) and can easily learn an internal data processing software
- You are comfortable with and show interest in digital tools (application management and other IT systems)
- Your organizational skills are well-established
- You have strong writing skills (mastery of the French language and good spelling)
- You demonstrate empathy, patience, benevolence, assertiveness, and proven communication skills, adapted to situations
- You know how to define and manage priorities
- You can work under pressure
- Knowledge of Dutch is an asset
What we offer. A varied and crucial role within a meaningful sector.
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