This challenge is for a customer-focused and digitally proficient professional who is energized by helping people. You will be the first point of contact for customers managing their banking affairs digitally. Via phone, chat, and email, you will provide personal service and guide customers with all their financial questions. You combine customer-oriented advice with a commercial mindset and help build the bank of the future.
What you do
- Advise customers remotely on their daily banking matters
- Help customers use online banking and the mobile app
- Answer questions about current accounts, cards, savings, credits, insurance
- Contribute to the further digitalization and innovation of a financial institution
Profile
- Bachelor's or Master's degree (or equivalent by experience)
- Experience within the financial sector is a plus, but not a requirement
- Strong communication skills and enjoys helping customers
- Digitally skilled and quickly learns new systems
- Solution-oriented and remains calm under pressure
- Flexible in working hours (between 7 AM and 10 PM + 1 Saturday/month)
What to expect.
- Extensive training to be fully prepared for the role
- Numerous career growth opportunities within a leading financial institution
- Meal vouchers, hospitalization, and group insurance
How to apply
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