As a Logistics Customer Service Representative at a logistics service provider, you are the point of contact for customers with questions about their shipments. You monitor transports, process information, and ensure that questions are addressed quickly. You work daily with customers, planners, drivers, and colleagues both domestically and internationally. If a shipment is delayed or something is unclear, you investigate the situation and work with the appropriate colleagues to find a solution.
What you do
- Answering customer questions about shipments, delivery times, and transport.
- Maintaining contact with customers, planners, drivers, and international branches of the organization.
- Tracking transport shipments and identifying deviations or delays.
- Investigating problems and working with colleagues to find suitable solutions.
- Processing and verifying transport data in logistics systems.
- Contributing to improvements within customer service and logistics processes.
Profile
- You enjoy working with people and are energized by solving questions and problems.
- You can maintain a good overview and easily switch between different tasks.
- Experience in logistics or customer service is a plus, but your way of working and your interest in logistics are most important.
- You communicate clearly in Dutch and English.
- You work accurately and maintain an overview.
- You take responsibility and think in solutions.
- Experience in logistics, transport, customer service, or supply chain is a plus.
How to apply
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