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BrusselsHybridHours negotiable<3months
An engineering company is looking for an IT Infrastructure Consultant. You will be responsible for the governance, strategy, user support, infrastructure management, and cybersecurity of the local IT infrastructure, in line with business objectives and Group standards.
What you do
- IT Infrastructure Governance & Strategy:
- Assess business and end-user needs, as well as quality, operational, and security requirements.
- Translate business requirements into IT solutions and Service Level Agreements (SLAs).
- Design, maintain, and continuously improve the local IT infrastructure architecture in alignment with business objectives and Group standards.
- Advise management on IT strategy, technology evolution, infrastructure investments, and risk mitigation.
- Monitor emerging technologies and recommend improvements to systems, services, and operational efficiency.
- Ensure compliance with applicable legal, regulatory, licensing, and corporate requirements.
- User Support & Service Delivery:
- Provide technical support to end-users through telephone, e-mail, remote assistance, and face-to-face interventions.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Assist end-users in the effective use of IT equipment, systems, and applications.
- Deliver user guidance and training when required.
- Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests.
- Document support procedures and maintain an up-to-date knowledge base.
- Infrastructure Operations & Maintenance:
- Design, implement, operate, and maintain local IT infrastructure including servers, networks, endpoints, and associated services.
- Ensure the availability, reliability, and performance of IT systems and infrastructure.
- Manage backup, recovery, monitoring, and business continuity mechanisms.
- Perform infrastructure updates, upgrades, patch management, and corrective maintenance activities.
- Maintain accurate technical documentation, inventory records, system configurations, and operational procedures.
- Ensure the smooth operation of all IT services, including network services, endpoint management, printing services, e-mail systems, and security tools.
- Cybersecurity & Compliance:
- Support the development, implementation, maintenance, and monitoring of cybersecurity policies, procedures, and controls.
- Continuously assess and improve the security posture of systems, applications and infrastructure.
- Ensure the effective operation of security solutions, including endpoint protection, access control, monitoring, backup, and recovery systems.
- Contribute to security audits, compliance assessments, and corrective action plans.
- Participate in the management of cybersecurity incidents and crisis situations involving complex infrastructure or software issues.
Profile
- A bachelor's degree in Information Technology, Computer Science, Systems Engineering, Cybersecurity, or a related discipline, or equivalent professional experience.
- A minimum of five years of relevant experience in IT infrastructure, systems administration, or a comparable role.
- Strong hands-on knowledge of Microsoft Windows environments, Microsoft 365, Active Directory or Entra ID, networking, endpoint management, backup and recovery, virtualization, and infrastructure monitoring.
- Practical knowledge of cybersecurity controls, vulnerability and patch management, access control, endpoint protection, incident response, and secure infrastructure configuration.
- Experience providing remote and on-site end-user support and managing incidents, service requests, technical documentation, and SLAs.
- Experience managing IT suppliers, licenses, assets, procurement activities, and budget-related processes.
- Experience with ISO 27001 implementation is a strong plus.
- Proven ability to operate independently as a local IT point of contact while collaborating effectively with centralised Group IT functions.
- Strong analytical, troubleshooting, communication, stakeholder-management, and organisational skills.
- Professional fluency in English; knowledge of French and/or Dutch is an advantage.
- Willingness to participate in an on-call rota and provide support outside standard working hours when required.
- Relevant Microsoft, networking, ITIL, or cybersecurity certifications are considered an advantage.
Practical
- Minimum on-site presence of three days per week.
How to apply
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