You will have the opportunity to transform your experience as a customer contact employee into a coaching role within a team managing tenant contacts for a real estate management organization. You will be a direct colleague in execution, but also take on more responsibilities as the first point of contact for your team. You will support individual team members to reach their potential and contribute to optimal service delivery. In consultation with your manager, you will increasingly perform coordinating tasks.
What you will do.
- Answer tenants by phone and ensure a friendly, professional, and solution-oriented customer experience
- Respond to questions and requests via email and the customer portal
- Handle, register, and follow up on reports, malfunctions
- Monitor the progress of repairs and service requests and liaise with suppliers as needed
- Process administration, correspondence, quotes
- Be the first point of contact for department employees
- Inform the manager about progress, issues
- Coach and motivate employees
Profile
- Experience as a customer contact employee or call agent
- Ambition to take the next career step
- Gain energy from guiding and motivating colleagues
- Strong skills in customer-focused communication
How to apply
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