As part of a digital team, you will help customers better understand their options, complete tasks, and make confident decisions across websites, apps, customer portals, and AI-powered experiences. You will take ownership of content initiatives from discovery to delivery, working closely with Service Designers, UX/UI Designers, UX Researchers, Product Owners, Developers, and business stakeholders. The mission is to make every interaction clear, consistent, accessible, and trustworthy.
What you do
- Write and optimize UX copy in Dutch and English for digital journeys, self-service flows, and AI-powered experiences.
- Turn complex business and technical information into simple, actionable language.
- Craft thoughtful content for error messages, empty states, and complex customer scenarios.
- Improve existing content using customer feedback, analytics, and usability testing.
- Develop and maintain content guidelines, terminology, tone of voice, and reusable content patterns.
- Ensure content meets accessibility, plain language, and inclusive communication principles.
- Act as the quality gate for customer-facing content.
- Identify content gaps, challenge assumptions, and drive continuous improvement.
- Collaborate with multidisciplinary teams to connect business objectives with customer needs.
- Partner with a French UX Copywriter to align content standards and deliver a coherent multilingual experience.
- Promote content design best practices and help evolve the way teams work together.
Profile
- At least 5 years of experience in UX Writing, Content Design, Content Strategy, or a related field.
- Excellent Dutch and English writing, editing, and proofreading skills.
- Experienced in multidisciplinary design teams and complex digital products or services.
- Understands user-centered design, information architecture, accessibility, and inclusive communication.
- Familiar with content design systems and content governance.
- Comfortable working with Figma, Jira, Confluence, and Excel.
- Proactive, autonomous, and detail-oriented — and not afraid to challenge the status quo when it leads to a better customer experience.
- French is a plus.
- Experience with conversational AI, AI-assisted content creation, and emerging digital tools is a strong advantage.
How to apply
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