ICT Employee

As an ICT employee, you manage and develop the entire ICT environment together with the ICT Administrator. The focus is on workplace management and user support. You participate in projects such as the implementation of Microsoft 365 and its integration with the (specialized) applications used within the organization. You actively contribute ideas for the next steps in the field of ICT. Specifically:

• You install and update workstations and mobile devices using Microsoft Intune and Autopilot.
• You solve first-line hardware and software problems and ensure their registration in Topdesk.
• You technically and substantively manage office applications.
• You support users in the use of hardware and software and solve problems.
• You document, draw up work and user instructions and manuals, and maintain the CMDB.
• You check and monitor various systems, identify disruptions, and propose solutions.
• You execute backup and restore strategies.
• You contribute to the information security of the organization.
• You contribute to the management of the network and server park.
• You proactively propose improvements and (co-)ensure their implementation.
• Finally, you are available for emergencies, even if they occur in the evening or at weekends.

Depending on your knowledge and experience, you perform your duties to a greater or lesser extent independently and have a more guiding or executive role within the projects. You report to the Manager ICT, Data and Collection Management.

What they ask

• Completed ICT education at a minimum of MBO-4 level and demonstrable HBO working level.
• Minimum of 3 years of work experience with Microsoft products, including Windows Server, AD, Microsoft 365, Exchange.
• Knowledge of ITIL.
• Knowledge of other hardware and software such as Veeam, Oracle, SQL, and active network components is a plus.
• Sufficient command of the English language to understand documentation.
• Proactive all-rounder, stress-resistant, good collaborator, results- and solution-oriented.
• Structured and clear work, able to organize work independently.
• Customer focus, sensitivity, collaboration, adaptability, self-development, and integrity.

• Hybrid working (at home and in the office) is possible.
• The position is valued at scale 8 (maximum € 4,629 gross per month for a full-time position).
• Individual Choice Budget of 17.05% (holiday pay and year-end bonus).
• Reimbursement for travel expenses.
• Free parking.
• Initially a one-year contract, with the possibility of conversion to a permanent contract.