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Flemish BrabantOn siteHours negotiable<3months
This role as a Customer Service Representative (Administrator) is within the Sales team of a construction sector company. You will ensure accurate administrative support, high data quality, strong financial follow-up, and excellent customer service. You will also support the team during peak periods and fluctuations in workload.
What you will do.
- Act as the first point of contact and internal ambassador for customers, ensuring a smooth and efficient process from inquiry to order.
- Deliver accurate administrative support and maintain high data quality across all systems.
- Provide customers with correct and complete information so orders can be processed efficiently and correctly.
- Manage customer inquiries, quotations, orders, returns, and credit notes with a service-oriented and solution-driven mindset.
- Ensure strong financial follow-up by supporting billing activities and monitoring relevant documentation.
- Proactively communicate with customers regarding changes, delays, issues, or alternative product options in case of stock shortages.
- Support the team during peak periods or fluctuations in workload.
- Collaborate closely with internal stakeholders such as Finance, Logistics, Procurement, Production, and Sales to optimize processes and customer satisfaction.
- Maintain and update customer data, ensuring accuracy and completeness.
- Prepare pricing checks and pre-work for sales representatives, including contract price validation.
- Register technical requests in C4C and process administrative order flows through applicable systems (e.g., SUMO, KORBO, Configurator).
Profile
- You operate at least at a Bachelor's degree level or have equivalent experience through proven administrative expertise.
- You have 1–3 years of experience in administrative Customer Service or Sales Administration, ideally in a technical or industrial environment.
- You have experience with customer contact (both telephone and email) and feel comfortable acting as a central point of contact.
- You have solid administrative skills and experience with data management, documentation, and accurate order processing.
- You have working knowledge of ERP systems (Dynamics AX / D365 FO, SUMO, KORBO) and understand customer data, item codes, and stock-related processes.
- You are familiar with configurator tools (Plakaform, Plakatube, HBS Couplers) or are eager to learn them.
- You understand return and credit note processes and ideally have experience with tools such as Airtable CN.
- You have basic knowledge of invoicing and financial follow-up processes.
- You can work with CRM systems such as C4C and have good working knowledge of Microsoft Office.
- You are customer-oriented, solution-focused, accurate, and a reliable team player who can handle varying workloads.
- You collaborate easily with internal departments such as Finance, Logistics, Procurement, and Production.
- In addition to Dutch, you have a good knowledge of French and a basic knowledge of English.
What they offer.
- A culture that values opportunity for growth, development, and internal promotion.
- Highly competitive base pay.
- Pension contribution.
- A range of other benefits, specific to your role and depending on where in the world you join us, such as health care, medical insurance, and discounted shopping.
- Ongoing personal learning and development support.
How to apply
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