Operational Coordinator

You are a central figure on location and a true connector.

• You ensure safety, continuity, and a smooth daily operation for residents, employees, and the environment.
• You are visibly present on the work floor and know what is happening at the location.
• You connect different disciplines, identify bottlenecks, and ensure appropriate solutions are found.
• You lead briefings and participate in various meetings.
• In incidents, escalations, or crisis situations, you take the lead and ensure quick and careful action.
• Outside regular office hours, you fulfill the role of deputy site manager for several tasks.
• You are then responsible for the ins and outs of the location and are the first point of contact for employees and other stakeholders.
• Flexibility is essential in your role; you will be scheduled 24/7 in rotating shifts: day, evening, night shifts, including weekends and holidays.

What you will do.

• Responsible for daily safety at the location and managing security and emergency response (BHV) employees.
• In the absence of the Site Manager, you manage the operational personnel on site.
• Take charge during escalation/crisis.
• Operational connector for all functions working at the location, connecting information, questions, and solutions.
• Responsible for accurate and complete information transfer and ensuring reports are in order.
• During the night shift, you are available on location for everyone, make appropriate decisions, and act according to protocol.
• Connect liveability and safety issues and propose appropriate solutions.
• Conduct difficult conversations with residents.
• During your night shift, resolve simple technical malfunctions.

What they ask for. What they ask

• Demonstrable work and thinking level of at least HBO (higher professional education) level.
• Demonstrable minimum of 2 years of recent work experience as an operational coordinator or in a managerial role within an operational environment (a reception center, security, emergency response, etc.).
• At the start of the assignment, possess an emergency response (BHV) diploma.
• At the start of the assignment, possess a valid VOG (certificate of conduct) category 45.
• Demonstrable oral and written Dutch at a minimum B1 level.
• Willing and available to work 12-hour shifts and be scheduled in rotating day, evening, or night shifts, including weekends and holidays.
• Flexible in tasks and working hours (Monday to Sunday, evenings, and holidays).

Preferences.

• A quality that is necessary for the role within this assignment.
• Demonstrable experience with crisis management, emergency planning, and making quick decisions in stressful situations (describe a maximum of 2 examples).
• Demonstrable minimum of 1 year of recent work experience in a similar role at a reception center (describe your role and the period).