A government organization is establishing a municipal safety net for parents affected by a government affair, based on a specific motion. The target group consists of parents who have been affected by a government affair. This group is often distrustful of government agencies and faces severe financial and multi-faceted problems, requiring more intensive and long-term guidance than average.
This demands a specific approach to guidance, case management, and additional funding for customized provisions that may not always fall within regular frameworks. You will be the fixed point of contact for the affected parents and will empathetically manage their cases. A workday will never be the same for you; perhaps the start of the morning in the neighborhood team is the only daily constant. You will check your email for questions and documents and can make planned phone calls.
Furthermore, there will likely be a home visit or an appointment in your agenda daily. It is highly recommended to block out time each day for administration.
What you will do.
- Conduct intake interviews with affected parents
- Develop an action plan together with parents
- Provide help and services to affected parents
- Perform case management
- Collaborate with internal and external parties in a politically sensitive climate
- Support parents with specialized legal assistance, debt counseling, and contact with the Tax Authorities
- Conduct appointments and home visits
- Ensure structured administration and reporting
Profile
- Patient, empathetic, and social in approaching citizens
- Skilled in handling conflict situations and resistance
- Stress-resistant, maintains an overview in hectic and politically sensitive environments
- Can cope with the gravity of stories without taking them home
- Works in a results-oriented and practical manner, without losing sight of the human dimension
- Proactive and contributes to continuous development
- Self-reflective and open to feedback
- Proficient in quickly learning new computer systems
- Effective in managing resistance and setting clear boundaries
- Ensures clear reporting and a structured approach
What they ask
- Completed HBO bachelor's degree
- At least one year of work experience in the past 3 years working with multiple and complex cases (e.g., mental health, debts) across several life domains
- Knowledge of social provisions
- Good understanding of the workings of government relations and social organizations (from personal or work experience)
- Work experience in drawing up an action plan for the implementation of a care trajectory
- At least one year of work experience in developing various interview techniques (e.g., motivational interviewing techniques, emancipatory interviewing techniques, and trauma-sensitive techniques)
Preferences.
- Completed HBO bachelor's degree with knowledge of social work, for example, in one of the following fields: Social Work, Social Work and Services, Social Pedagogical Assistance, Social Legal Services
- Work experience as a neighborhood coach in the allowances department of a large municipality (over 250,000 inhabitants) gained in the past 3 years
- At least 1 year of work experience in the role of social guardianship gained in the past 3 years
How to apply
View the full assignment text and application details once your tailored application is ready.
Order a tailored application to view the full assignment and application details.
More context, less searching.
You get enough context to judge whether this job is relevant. The full brief, client details and next steps stay available inside the app.