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REMOTERemoteHours negotiable<3months
A fast-growing brand in natural dog supplements within the Benelux is looking for a Customer Success Specialist. The mission is to give dogs a healthier and happier life with high-quality, natural supplements. Customer service plays a crucial role in this by truly thinking along with customers and providing personal advice.
What you do
- Answer customer questions via email, live chat, and social media.
- Advise customers about products (extensive onboarding will be provided for this).
- Help customers with questions about orders, shipments, and returns.
- Resolve problems in a friendly and professional manner.
- Process customer contact in the support system.
- Contribute ideas on how to improve customer service.
What they ask
- Native Dutch speaker or speak and write Dutch at a native level.
- Good command of English.
- Experience in customer support or e-commerce.
- Affinity with dogs; having a dog yourself or experience with dog health is a plus.
- Communicate in a friendly, professional, and error-free manner.
- Work independently, accurately, and think in solutions.
- Have your own laptop and a stable internet connection.
Practical
- A freelance assignment with flexible working hours.
- Fully remote work.
- Working for an enthusiastic and involved international team.
How to apply
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