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BrusselsHybridHours negotiable<3months
An organization is looking for Customer Experience Evaluators & Feedback Coaches for projects in Belgium, the Netherlands, Luxembourg, and France. The role involves measuring and improving customer experience within various sectors such as Retail, Automotive, Hospitality, Leisure, and Finance. It goes beyond traditional mystery shopping, focusing on observation, analysis, and providing constructive feedback.
What you do
- You will first step into the shoes of a real customer and experience a complete customer journey.
- You will observe what happens, what works well, and where there are opportunities for improvement.
- After the mystery visit, you will have a face-to-face or virtual feedback conversation with the employee and/or manager.
- You will discuss what went well, identify opportunities for growth, and think together about how the customer experience can be improved.
- You will help translate the most important insights into concrete actions and an action plan.
- You will actively contribute to the Customer Excellence of clients and the further development of their teams.
Profile
- Strong communication skills to easily connect with others and provide feedback in a respectful, positive, and clear way.
- Comfortable asking the right questions, challenging people when needed, and most importantly, thinking in terms of solutions, development, and growth opportunities.
- Experience in customer experience, sales, coaching, training, or mystery shopping is an advantage, but not a requirement.
Practical
- Training, a clear methodology, and ongoing support are provided.
- Flexible role: you can choose the assignments, regions, and timing that work best for you.
How to apply
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