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OverijsselHybrid30 hours/week<3months
As an HR Service Desk employee, you are the point of contact for all employees of a government organization regarding their HR matters. Employees can generally manage many of their personnel affairs themselves via the intranet or the administration system (YouForce). If they cannot find a solution themselves, they can contact the HR Service Desk.
What you will do.
- Provide information and help employees manage their personnel affairs themselves.
- Handle incoming inquiries by phone, chat, or contact form.
- Investigate complex questions, possibly with the help of experienced colleagues, or escalate them to the HR Back Office.
- Alternate between phone services and order services, handling both telephone and written inquiries daily.
- Opportunities for in-depth specialization, such as a task focus or participation in a project group.
- Coaching and/or support tasks, such as assisting colleagues with questions related to care, well-being, and/or integrity via the social desk.
Profile
- Multitasker capable of working simultaneously with multiple screens and systems while on the phone.
- Quickly make connections and understand the underlying question.
- Pleasant phone voice.
- Good typing skills.
- Excellent oral and written command of the Dutch language.
- Flexible attitude, able to be directly deployed on the phone and questioned on various topics.
- Customer-oriented, open to feedback, and willing to give feedback.
- Empathy, resilience, and perseverance, especially when handling questions from managers or colleagues needing assistance.
What they ask
- MBO 3 working and thinking level, demonstrable with a diploma or at least two years of work experience at the requested level.
- Preferably a background in personnel & labor or social legal services.
- Preferably experience in a customer service environment or relevant HR experience.
- Preferably experience in translating information (from a Question Tracking System, Beaufort, Servicemanager, LCC, intranet) to the customer's request.
- A reliability investigation and possibly a language and multitasking assessment are part of the selection procedure.
How to apply
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