A growing organization is looking for someone who can independently take over part of their daily customer service. This involves not just processing emails, but actively investigating issues, helping customers, and escalating when truly necessary. The organization manages charging stations and charging cards for businesses and self-employed individuals, which results in a wide range of support questions.
Knowledge of charging stations is not required, but a technical mindset to understand systems and seek solutions is essential.
What you will do.
- Follow up on incoming customer inquiries via email and CRM
- Check, for example, why a charging card is not working, if a charging station is online, if an account is correctly configured, and where a specific charging session or invoice comes from
- Solve many problems independently after your onboarding period
- Contact technical partners or escalate internally for more complex issues
- Ensure customer data and files are correctly maintained in our systems
Profile
- Very good written and spoken Dutch
- Good knowledge of English is important
- French is a plus
- Work accurately and independently, and be digitally proficient
- Not intimidated by new software
- Customer-oriented, but also dares to make decisions independently
- Experience in customer service, customer operations, technical support, or a similar role is important
- Experience with EV charging is a plus, but absolutely not a requirement
Practical
- Long-term collaboration
- Opportunity for the assignment to grow
How to apply
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