Chairman Complaints Committee

• You maintain contact with the administrative secretary of the complaints committee regarding the admissibility of complaints and their procedural handling.
• You lead the meetings and hearings of the committee.
• You ensure an objective procedure and that all parties feel heard.
• You collaborate with committee members and the administrative secretary.
• You support respectful dialogue and encourage objective judgment within the committee.
• You assess advice and decisions for quality, consistency, and legality.
• Where necessary, you represent the committee.

What they ask

• You are a legal professional with knowledge of relevant laws and regulations, including the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
• You preferably have work experience in a similar role.
• You are integer and reliable.
• You possess excellent communication and digital skills.
• You have strong empathy.
• You are flexible, results-oriented, and decisive.
• You are proactive, assertive, and presentable.
• You have knowledge of and affinity with the work fields of a public health service.
• Upon appointment, a Certificate of Good Conduct (VOG) will be requested.

• Members of the complaints committee receive a fee arrangement, meaning they are compensated when they take action.
• A hearing is compensated at €450 (excl. VAT) for the chairman.
• A hearing includes a preliminary discussion, the hearing itself, and a post-discussion, totaling approximately 3 hours.
• The chairman has more preparation and a heavier task, including access to the dossier if necessary.
• The committee is supported by an administrative secretary (freelancer) with a rate of €80 per hour (excl. VAT).
• Travel expense reimbursement covers actual costs for public transport or €0.23 per km for car use.
• The chairman, in collaboration with the administrative secretary, is responsible for accounting per complaint and quarterly invoicing of incurred costs.