Every day, ambulance professionals rely on ICT facilities that support them in providing fast and appropriate care. A professional association faces a significant task in the coming years: further professionalization, growth, and continuous development of national ICT facilities. Therefore, we are looking for an IT Service Manager who enjoys bringing structure, taking responsibility, and ensuring that ICT service delivery is rock-solid.
What you will do.
- Mapping, structuring, and documenting management processes
- Managing external IT suppliers and monitoring SLA agreements
- Analyzing and following up on incidents and disruptions
- Coordinating system changes
- Managing contracts, licenses, and IT budgets
- Setting up clear quality registration and reports
- Identifying bottlenecks and initiating structural improvements
- Maintaining the network with regional facilities and other stakeholders
- Accessible point of contact for regional facilities regarding national ICT facilities and their management
Profile
- Pragmatic and proactive IT professional who enjoys building and improving things
- Takes initiative and knows how to bring structure
- Strong communicator, politically sensitive, and can easily switch between different stakeholders
- Has an overview, is decisive, and gets energy from organizing, documenting
What they ask
- Minimum HBO level and an HBO degree, for example in Computer Science, Business IT & Management, or Business Informatics
Preferences.
- Experience with IT service management, contract management, budget monitoring, and external IT suppliers
- A true doer with a helicopter view
- Enjoys network-oriented work and easily takes on the role of initiator and organizer
- Affinity with healthcare; experience within healthcare is a plus
Practical
- Independent position with ample room to shape your work
- Working in a small, committed team with short lines of communication and a broad network of healthcare and ICT professionals
How to apply
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