For an organization specialized in technical services, we are looking for a Service Manager responsible for the daily organization and follow-up of technical interventions and projects. You will be the link between customers, technicians, suppliers, and internal stakeholders, ensuring that agreements are met. As a Service Manager, you are the first point of contact for customers when maintenance is needed or a technical intervention must be carried out.
You analyze the request, determine what is needed, and ensure that the right people and materials are available at the right time. Simultaneously, you manage a team of technicians and monitor sites and interventions from preparation to completion. A role where customer focus, technical insight, planning, and people management come together.
What you do
- Ensure correct and personal follow-up for customers
- Handle requests for preventive maintenance and urgent interventions
- Analyze customer requests and determine the right approach with the team
- Keep customers informed of progress and agreements made
- Monitor the quality of service and adjust when necessary
- Plan and organize interventions and maintenance work
- Coordinate planning with available technicians
- Ensure timely availability of necessary materials and parts
- Maintain contacts with suppliers and order supplies
- Adjust in case of urgent interventions or changes in planning
- Prepare quotes and service proposals
- Ensure correct closure of interventions
- Follow up on administration and reporting
- Monitor follow-up towards invoicing
- Monitor technical work and sites from A to Z, including execution, progress, planning, reporting, safety regulations, and quality standards
- Lead a team of motivated technicians
- Plan and distribute work
- Support technicians facing technical or practical challenges
- Coach and motivate the team
- Ensure good cooperation and communication
- Address team members when agreements or expectations are not met
- Act as an accessible leader who provides clarity and structure
Profile
- Communicative and practical profile energized by a combination of people, technology
- Technical education, preferably at bachelor's or master's level
- Minimum several years of experience in a similar role and/or within a technical environment (e.g., construction or renovation)
- Experience in managing a team
- Good technical foundation and sufficient insight to correctly assess technical situations
- Customer-oriented mindset: solution-focused and keeping customers well-informed
- Strong organizational skills and the ability to follow up on multiple matters simultaneously
- Flexible and stress-resistant attitude, especially during urgent interventions
- Very good knowledge of both Dutch and French
- Experience with HVAC is a plus
How to apply
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